Section II
Candidates showed strength in these areas:
- recognising the significance of printer error codes and how they assist in solving printer problems (Q.16)
- knowledge of database fields, including the relevant naming and justification of the data in those fields (Q.16)
- describing a variety of relevant and appropriate actions that the organisation could take (Q.16)
- recognising that it is the unique code that is significant in identifying a virus (Q.17)
- identifying two different types of viruses (Q.17)
- identifying hazards (Q.18)
- describing measures taken to deal with a hazard (Q.18)
- methods of operating system customisation to suit user preferences (Q.19)
- identifying why device drivers should be updated (Q.19)
- describing backup procedures (Q.19).
Candidates need to improve in these areas:
- understanding the term ‘field’ and the appropriate data to include in these named fields in relation to the scenario (Q.16)
- recognising the difference between the ‘organisation’ who had ‘a number of printers with the same error code problem’ and the manufacturer of the printers (Q.16)
- explaining how each type of virus code affects a computer system (Q.17)
- describing various relevant and appropriate strategies that could maximise a computer’s virus protection (Q.17)
- interpreting a risk assessment matrix (Q.18)
- distinguishing between control measures which would eliminate, minimise or otherwise control a risk (Q.18)
- elaborating on a range of positive and negative issues of surge protected power boards (Q.18)
- optimisation of operating system to improve performance
- explaining what is backed up and why backup procedures are performed before and after installing a new operating system (Q.19).
Section III Question 20
Candidates showed strength in these areas:
- recognising the importance of staff training when implementing a new system
- identifying the components of user documentation and their importance in the successful implementation of a new system
- identifying a phased or parallel approach with evaluation of either method.
Candidates need to improve in these areas:
- responding to all areas of the question: staff training, software and user documentation
- identifying the advantages and disadvantages of identified issues and the implications to be considered
- explaining the implementation of the software rather than explaining the software itself.
Section IV Question 21
Candidates showed strength in these areas:
- describing requirements for connecting a series of computers to a network, including the function of a modem in connecting to the external internet
- recognising the role of a router in distributing the internet signal to the network of computers
- identifying the need to install specific drivers for a printer to allow successful installation
- recognising the importance of having an acceptable usage guide for the internet in an organisation.
Candidates need to improve in these areas:
- recognising the need to test a printer installation and the importance of setting the printer as a default to ensure automatic connection when printing
- outlining a logical sequence when installing a printer on a network
- describing the characteristics of a ‘Quick Reference Guide’, as opposed to a normal set of instructions
- providing depth and a range of content for an acceptable usage quick reference guide rather than three or four points.
