General feedback
Students should:
- use the number of lines as a guide to indicate the requirements of the questions
- use technical industry specific terminology where appropriate
- refer to the scenario when answering questions.
Section II
Mandatory focus area
Question 21
In better responses, students were able to:
- state specific examples of workplace practices rather than refer to general environmental practices.
Areas for students to improve include:
- selecting day to day workplace practice that can be put into place
- specifying and outlining the type of communication rather than just verbal or non-verbal.
Question 22
In better responses, students were able to:
- describe situations when a UPS would be required.
Question 23
In better responses, students were able to:
- use the stimulus photo to identify visible WHS issues other than eye strain
- give a solution to how to eliminate the hazard.
Areas for students to improve include:
- explaining the benefits of a standing desk.
Question 24
In better responses, students were able to:
- link actions with an area of security and suggest solutions.
Areas for students to improve include:
- providing security concern solutions.
Question 25
In better responses, students were able to:
- demonstrate a clear understanding of the use of DHCP in configuring a workstation.
Areas for students to improve include:
- demonstrating an understanding of configuring and using IP addresses.
Question 26
In better responses, students were able to:
- identify troubleshooting steps.
Areas for students to improve include:
- demonstrating an understanding of wireless and wired technology.
Section III
Question 27
In better responses, students were able to:
- provide reasoning for choices made in hardware selection related to the scenario.
Areas for students to improve include:
- demonstrating an understanding of the benefits of computer cooling
- using technical language when making recommendations
- addressing all components of the question.
Section IV
Question 28
In better responses, students were able to:
- identify the areas causing issues for the small business using industry standard terminology
- identify and describe the impact on the business of these issues
- discuss methods the business could implement to prevent these issues in the future.
Areas for students to improve include:
- addressing all components in the scenario to an industry standard
- justifying cause and effect in relation to the issues in the scenario
- structuring and organising their responses to clearly address the question.
